Andrew replied back, not Jason.

Jeff, 

This is your final revision, we deem your tune to be done.  Will no longer be able to support your needs.  

Your condescending long winded email to Jason is a prime example of why I called you on Saturday. 

If you are so knowledgable about tuning I suggest you invest the hundreds of thousands of dollars that are needed & open a shop. You seem to know more about tuning then we do & it sounds like you wold be very successful in this venture. 

No one called you a liar in fact we are all puzzled on how you may have come upon this conclusion. 

I will say this, we have over 40+ tunes on FrankenTurbos & no one has had as many "concerns" as you.  In fact we have tuned a FT car that was fully built here at VAST for a Audi of America Engineer, the tune has been praised by multiple Audi of America engineers. 

I now see why other tuners & turbo companies have turned you away. 

A base tune does not grant you to unlimited revisions nor does it entitle you to any additional benefits from VAST.  This was explained to you when we received your initial email with the omanis & threatening line stating that this tune will be scrutinized by your self & others. 

Yes this email is real. 

--

Thank you, 

Andrew B. BeGole

Operations Manager 

 VAST Performance

   2430 Grayson Ave.

   Ferndale, MI 48220

Yes Jeff the Tune on your ECU (version 6) is the last tune. 

As for your 3 revision, you have received them hence it being Version 6. 

You have been asking for revisions even after the car was running just fine & then you decided to go to N75 & we did 2 or 3 more revisions for that.  We had no problem doing so at no extra charge.  

You bought a BASE TUNE NOT A CUSTOM TUNE JEFF>  I can not seem to stress this to you enough. 

NO ONE CALLED YOU A LIAR!!!!!! JASON POSED A QUESTION ASKING IF HE HAD BEEN LIED TO!!!!

We are done Jeff, please find another tuner.  We were warned about you from other shops & we should have listened to them. 

Maybe yo should realize that when your dealing with tuners you can not get on a high horse & dictate to us.  You have been turned away from every shop now, so maybe this should tell you some thing.  

You have been a MAJOR DICK with us through this whole process and we still proceeded to work with you even after you threw an temper tantrum and demanded a refund. 

You are entitled to nothing more then a base tune with 3 revisions, you have far exceeded this.  

Do you really want me to air your dirty laundry Jeff?

How Tial became so tired of you JB basically begged Doug to take you as a customer?

Or how EPL also told you they would not work with you any longer?

Or you pitiful attempt with APR? and how you were so upset that you were not acknowledge as a beta tester? 

How did you end up with the FrankenTurbos? you seem to leave out a lot of facts Jeff.  

--

Thank you, 

Andrew B. BeGole

Operations Manager 

 VAST Performance

   2430 Grayson Ave.

   Ferndale, MI 48220

My reply to that last email: I will be happy to address all of your concerns, if you would like it to be on the forums I agree to do it there.

The reply from Andrew:  Jeff are you this obtuse?

Your tune is complete, it was fine before also.  It is this kind of behavior that caused EPL to also walk away from working with you.

And no surprise, Andrew did not want to take up the matter on a public forum.

Jason,

I received a call this afternoon, Saturday, from somebody named Andy who said they were with VAST performance.  They spent about twenty minutes berating me and then ended the call.  Out of politeness I did not hang up mid-conversation, I was also hoping to correct some of the factual errors they stated, unfortunately they were not interested in hearing anything that I had to say.

Since I have never dealt with this person before I wanted to confirm that the message that he delivered was coming from VAST Performance.  If so, would you please reply to this email with the points that you want to make?  I would like to have a hard copy record of your position as it concerns the services I paid for.

If this call was an error that would also be good to know so that I can send you the most recent data files for the next revision of the tune.  If I do not hear back with an explanation for how the services being provided have been modified I will plan to proceed as before.

Jeff

Upon receiving a call out of the blue from Andrew BeGole of VAST whereupon he dumped on me for some time, telling me they would do no more work on my tune, then ended the call, I emailed VAST’s customer service to determine if the call was legitimate.  My correspondence is in the lighter, gray font.

Andy,

When you say "this" is the final revision, are you saying the file that is presently on the ECU?

 

What is to be done with the 3 free revisions for hardware changes that I was told I got with my purchase?

As for being called a liar, look at Jason's email to me from yesterday that you were cc'd on for the instance of that occurring, he said "If you were pleased with the tune (after the 2nd revision) why wouldn't you say something to us instead of lying directly to me."

Jeff

Jeff,

You spoke to Andy, the operation manager here at VAST. For some reason there is factual statements coming from you on The forums bad-mouthing us, etc. This is something I wasn't expecting from you, considering how much time I spent on the phone / emails with you concerning all your request and explaining the tuning procedure.

Jeff,

Andy would not have called you if it wasn't important.  If you were pleased with the tune (after the 2nd revision) why wouldn't you say something to us instead of lying directly to me. Andy stated after the revision your going to have to pay. Your currently on 5+ and your still unsatisfied with the tune.

Jason

Jason,

Does VAST believe I am prohibited from expressing to other people facts about my experience with your company, and further that I should not give my opinions of those facts?  I've chosen to refrain from relaying all of the issues I have encountered, and I have limited my remarks to a private forum.  I've also used some of those discussions to defend your company, which has led others to ridicule me.  Shame on VAST for selectively picking subjects to try and spin this matter.

You told me yesterday that your companies policy was to charge the customer for product shipping even when your company made an error with the customer's product.  To me that is unfair and I expressed my feelings about it to others.  In response your operations manager calls me at home and spends several minutes berating me without giving me any opportunity to explain what is taking place?  I have never encountered such offensive conduct from a business.

Now you've gone and called me a liar.  Do you have irrefutable facts to back that accusation up?  The second revision was the properly coded base file, revision one had the programming error that made my car run like ass.  If I said to someone that with revision 2 the car was running fine it was because the code I had previously wouldn't even get me out of my garage.  Having my car running fine, not misfiring, idling erratically, or basically undriveable is very different than having it running with a dialed in performance tune.

Since I am on the topic of revisions, I'll recap all of the 5+ revisions I have had.  Continuing from revision two, the corrected base file, revision three was the first revision to have any type of data from my car used to create it.  But it was done with the misunderstanding that I was using only an MBC in my car, which was not the hardware configuration I had in place.   At that point I was offered by your owner the option to tune with just the N75, which I accepted.  I got confirmation from your employees that it was understood the N75 only option was what I was doing.  I then got revision four, which we found out after I sent you data was written with an MBC in parallel in mind.  Once again, a revision that failed to be built for the car's hardware configuration.  Finally on revision five the tune was matched to the hardware in place.  I sent you data and expressed concerns about a high boost spike along with a picture of my desired boost profile.  I also pointed out some anomalies with the N75 duty cycle.

Revision six arrived yesterday and upon logging the car I can see some improvements, but there is still work to be done.  The fact is this is just the second revision to be made with the proper hardware configuration for the software.  On top of that I haven't even gotten around to sending you data to review.

With just the results of the first N75-only code having been made available to VAST you are telling me that tuning is done and if I want to refine the file further I'll have to pay?  Is it becoming apparent why I might be slightly peeved with your company?  How many times have I paid for shipping of a tune that was improper for the hardware configuration?

I believe in every instance where an issue I had could have been corrected by VAST I contacted your company to see about making things right.  When my offer was refused, and I was left dissatisfied, I decided whether or not to relay my experience to others.

I am still unclear about what VAST Performance is going to do as it pertains to completing the software tuning of my car.  On June 17th I sent you a graphical depiction of what I thought an appropriate boost profile would be.  The only response I got was "Thanks for the information".

When I purchased the tuning service I was told from your owner that "there's no charge to tweak your base file so that it's nice for you to use all year round."  Additionally I was told by him, "Please note that dialing in your base tune when you get it running, doesn't affect us revising the tune down the road(You get 3 free revisions thereafter)" when I asked for clarification about those 3 free revisions I was told "if you need any bigger changes, we revise it for you a few times for free...let's say one month you add methanol or another month you add race gas, etc."

So where are we at?  I'm now on the second (proper hardware) revision and you've not received those results yet.  What is VAST Performance's intentions pertaining to the services that I have paid for?

Jeff