This animation brings the absurdity of VAST’s poor service a little closer to being your own experience, without having to suffer the unpleasantries personally.

The lead-in to this response is, VAST started an online only sale for a Frankenturbo turbo kit.  A prospective buyer of the kit had seen on the Frankenturbo website that there was an optional ceramic coating for the parts.  The buyer sent an email to VAST inquiring about the availability of the coating and began a dialog with the customer service person.  They exchanged a few emails with the outcome being that if VAST were to supply the parts with the coating it would be more expensive than if the buyer just purchased the parts and had them coated himself.  So the buyer said he would buy the turbo kit, and would take care of the coating himself.

The reply back to that decision is acted out above word-for-word.  It was not from the customer service person, but VAST’s operations officer.